Privacy Notice

Last updated: July 2026

Dobson & Poole Limited is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website (https://www.dobsonpoole.co.uk) or otherwise interact with us, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Data (Use and Access) Act 2026.

Who We Are

Business name: Dobson & Poole Limited

Website: https://www.dobsonpoole.co.uk

Email: info@dobsonpoole.co.uk

Address: Chatterton Works, 26 Chantry Lane, Bromley, Kent, BR2 9QL

Data Controller

The data controller (the organisation responsible for deciding how and why your personal data is processed) is Dobson & Poole Limited, registered in England & Wales (company no. 04688414). If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

Information We Collect

We collect personal data that you voluntarily provide, and some that is collected automatically when you use our website. This may include:

  • Contact details — name, email address, telephone number and postal address.
  • Enquiry information — anything you tell us via our contact form or by email.
  • Property & instruction information — details of the property and the professional services you ask us to provide. Where necessary for our surveying and advisory work, we may also obtain related information about you and your property from HM Land Registry.
  • Website usage data — collected via Google Analytics 4 (see below), in line with your cookie choices.
  • Technical data — IP address, browser type and device information, captured for security and to operate the website.

How We Use Your Information

  • To respond to your enquiries and provide initial advice and fee proposals.
  • To carry out the professional surveying, valuation and advisory services you have instructed.
  • To understand how our website is used and to improve it, in line with your cookie choices.
  • To protect our website and comply with our legal and professional obligations.

Legal Basis for Processing

We rely on the following lawful bases under UK GDPR:

  • Consent — for analytics cookies and any marketing communications. You can withdraw consent at any time.
  • Contract — to provide the professional services you have requested.
  • Legitimate interests — to operate, secure and improve our website and respond to enquiries, in a way that does not override your rights.
  • Legal obligation — where we must keep records to comply with law (for example, tax and accounting requirements).

Party Wall Matters

When we carry out services in relation to the Party Wall etc. Act 1996, your name and correspondence address will necessarily be provided to the adjoining owners (your neighbours) and to properly appointed or selected surveyors, as an unavoidable part of the statutory process.

Who We Share Your Data With

We do not sell or rent your personal data, and we do not disclose it to third parties without your agreement, except where we are obliged to by law or, as described above, where sharing is a necessary part of a statutory process. We share data only with trusted service providers where necessary to run our business, and only to the extent required:

Google Analytics 4

We use Google Analytics 4 to understand how visitors use our website (for example, pages visited and time on site). This is only active where you have accepted analytics cookies. We apply Google Consent Mode v2 so that Google tags respect your choices. Google processes this data under its own privacy policy: https://policies.google.com/privacy

Hosting & email

Our website host and email provider process data on our behalf solely to deliver the website and our communications, under appropriate data-processing terms.

How We Protect Your Data

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction, including:

  • Encrypted (HTTPS) connections across the website.
  • Access controls limiting who can view personal data — information is stored on password-protected systems and in secure files, with access limited to authorised personnel.
  • Secure, reputable hosting and regular updates.

We may request proof of identity before releasing personal information to you. However, no method of transmission over the internet is completely secure; while we take reasonable steps to protect your data, we cannot guarantee absolute security.

Cookies

Cookies are small files stored on your device. We use them to make this website work and, with your permission, to understand how it is used. When you first visit, our cookie banner lets you Accept All, Reject All, or Customise your choice by category, and you can change or withdraw your consent at any time using the “Manage cookie settings” link in the footer.

We use Google Consent Mode v2 so that Google services respect your choices. You can also manage cookies through your browser settings, though some features may not work correctly if disabled.

How Long We Keep Your Data

  • Contact enquiries: up to 1 year from your enquiry, unless an ongoing relationship requires longer.
  • Client & instruction records: retained for as long as necessary to provide our services and to meet our professional, insurance, legal and tax obligations.
  • Analytics data: per Google Analytics 4 retention settings (typically up to 14 months).

Your Rights

Under the UK GDPR you have the right to: access a copy of the personal data we hold about you; ask us to correct or erase it; restrict or object to its processing; request portability; and withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us using the details above. We will respond within one month. If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO): https://www.ico.org.uk

International Data Transfers

Some of our service providers (such as Google) may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place — such as UK adequacy regulations, the UK–US Data Bridge, or the UK International Data Transfer Agreement (IDTA) — to protect your data in line with UK GDPR.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. Any updates will appear on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@dobsonpoole.co.uk. We aim to respond within 7 working days.